Returns & Refunds

To be eligible for a return, the following conditions must be met:

• Return request raised within 7 days of delivery
• Item must be unworn and unwashed
• All original tags must be intact and attached
• Original packaging (poly bag, box) must be present
• Item must not have been altered, damaged, or used

The following items are not eligible for return or refund (except in the case of manufacturing defect or wrong item delivered):

• Official licensed jerseys (IPL, FIFA, ISL, etc.) — unless defective
• Sale, clearance, or promotional items explicitly marked “No Return”
• Innerwear, socks, and similar personal hygiene products
• Items damaged due to misuse, washing errors, or accidental damage by customer
• Items without original tags or packaging
• Gift cards and digital products

1. Log in to your TRYBY account → My Account → Orders
2. Select the order and the specific item(s) you wish to return
3. Choose reason for return and upload clear photographs (required for damage/defect claims)
4. Submit the return request — our team reviews within 24 hours
5. Once approved, a free pickup will be arranged within 2–3 business days
6. Ensure the item is packed securely and hand it to the pickup agent

Alternatively, email official@tryby.in with your order number and return reason.

All returned items go through a quality inspection at our warehouse. If the returned item does not meet the eligibility criteria (e.g., tags removed, signs of wear, damage not reported at delivery), the return may be rejected and the item will be sent back to you at no charge. You will be notified by email of the outcome within 48 hours of receiving the return.

Once your return is received and inspected (typically 2–3 business days after pickup), refunds are processed as follows:

Shipping charges (if any) are non-refundable unless the return is due to our error (wrong item, manufacturing defect). Bank processing timelines are indicative and may vary.

We support size and colour exchanges on eligible products. To request an exchange:

1. Go to My Account → Orders → Select order → Request Exchange
2. Choose the reason and select the new size/colour desired
3. Submit — our team will review within 24 hours

Exchanges are subject to stock availability. If the desired size/colour is unavailable, we will process a full refund instead. There is no extra charge for the first exchange on an eligible item.

If you receive a damaged, defective, or wrong item, you are eligible for a full refund or replacement regardless of the return window, provided you:

• Report the issue within 48 hours of delivery
• Email official@tryby.in with clear photographs of the defect/damage and the packaging
• Do not use, wash, or alter the product before reporting

Your rights under the Consumer Protection Act, 2019 apply fully and are not limited by this policy.