Frequently Asked Questions

Browse products, select your size and quantity, click 'Add to Cart', then proceed to Checkout. You'll need to log in or create a free account, enter your delivery address, choose a shipping method, and complete payment via Razorpay. You'll receive a confirmation email within minutes.

Currently, an account is required to place orders so we can track your order history, process returns, and send updates. Registration is free and takes under a minute.

Orders can be cancelled within 1 hour of placement. Go to My Account → Orders → Cancel Order. Once dispatched, cancellation is not possible. If you miss the window, you can return the item after delivery per our 7-day Returns Policy.

Once an order is placed, modifications (size, address, quantity) cannot be guaranteed as orders are processed quickly. Email official@tryby.in immediately with your order number and we'll try our best, but we cannot promise changes once the order is in processing.

Check your spam/junk folder first. If nothing appears within 30 minutes of payment, email official@tryby.in with your registered email and approximate order time. We'll verify and resend the confirmation.

Each product page has a detailed Size Guide with chest, shoulder, and length measurements in centimetres. TRYBY follows standard Indian sizing (S/M/L/XL/XXL/XXXL). For jerseys, if you're between sizes, we recommend sizing up for a comfortable fit. You can also check the 'Fit Type' on each product (Athletic Fit vs Regular Fit).

Official Licensed products are authentic merchandise produced under an official licence from the sports body or club (e.g., IPL, FIFA). They carry official holograms and licence tags. Fan Edition products are high-quality fan replicas with the same look and feel but are not official licensed products. Both types are clearly labelled on the product page.

Absolutely. Every product on TRYBY undergoes quality checks before dispatch. Fan Edition jerseys use premium polyester fabric designed for durability and breathability. Official Licensed items come directly from authorised distributors. We stand behind our quality — any defective product will be replaced or refunded.

Custom name and number printing is available on select jerseys. Look for the 'Customise' option on the product page. Please note: customised items are non-returnable and non-exchangeable unless delivered with a manufacturing defect.

Standard Delivery: 3–5 business days (₹49, free on orders ₹499+). Express Delivery: 1–2 business days (₹149). Business days are Monday to Saturday, excluding public holidays. You'll receive a tracking link as soon as your order is dispatched.

Yes, we deliver pan-India to 25,000+ pincodes. Some remote pincodes in J&K, Northeast India, and island territories may take additional time or may have limited service. You can verify delivery availability by entering your pincode at checkout.

Once dispatched, you'll receive a tracking number and link via email. You can also track in real time from My Account → Orders on the TRYBY website. If tracking hasn't updated within 48 hours of dispatch, contact official@tryby.in.

Our courier partner makes up to 3 delivery attempts. If all attempts fail, the shipment returns to our warehouse and a refund (minus original shipping) is processed. To avoid this, ensure your address is accurate and your phone number is reachable.

We offer a 7-day return policy from the date of delivery on eligible items. Items must be unworn, unwashed, with all original tags attached and original packaging intact. Visit My Account → Orders → Request Return to initiate the process. Free pickup is provided.

Official licensed jerseys, sale/clearance items marked 'No Return', innerwear, socks, customised items, and items showing signs of use or missing tags are not eligible for return. See our full Returns Policy for details.

Once we receive and inspect your return (2–3 business days), refunds are processed: UPI (2–3 days), Cards (5–7 days), Net Banking (3–5 days), COD via NEFT (5–7 days). You'll receive an email confirmation when the refund is initiated.

Yes! We support size and colour exchanges on eligible items. Go to My Account → Orders → Request Exchange, select the new size/colour. Exchanges are free and subject to stock availability. If the desired size is unavailable, we'll process a full refund.

Please photograph the item and the packaging immediately and email official@tryby.in within 48 hours of delivery. Include your order number and clear photos. You'll receive a full replacement or refund at no cost to you — no questions asked.

We accept UPI (GPay, PhonePe, Paytm, BHIM UPI), Credit Cards (Visa, Mastercard, RuPay), Debit Cards, Net Banking (all major banks), Digital Wallets, and Cash on Delivery (COD) for orders up to ₹5,000.

Absolutely. All payments are processed by Razorpay, a PCI-DSS Level 1 certified payment gateway regulated by the RBI. Your card/UPI details are never stored on TRYBY's servers. All connections are encrypted with 256-bit TLS/SSL.

If your payment failed but money was debited from your account, it will be automatically refunded by Razorpay within 5–7 business days. If you don't receive the refund, email official@tryby.in with your order number and bank statement screenshot.

EMI options (No-Cost EMI on eligible cards) and BNPL are available through Razorpay at checkout, subject to bank and wallet eligibility. Look for the 'EMI' option in the payment screen.

Email us at official@tryby.in — we respond within 24 business hours (Mon–Sat). For urgent queries, WhatsApp support is available Mon–Sat, 10am–6pm IST (number available on our Contact page).

Click 'Forgot Password' on the login page and enter your registered email. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.

To delete your account and personal data, email official@tryby.in with your registered email and a request for account deletion. We'll process your request within 30 days as per the DPDP Act, 2023. Note: order records may be retained for statutory compliance.